Terms and Conditions

These Terms and Conditions set out the rules that apply to your use of Spinchester's online casino and sportsbook services. They describe the relationship between you and us, and explain your rights and obligations when you register, deposit, place wagers or make withdrawals. By using our site you agree to comply with these terms and any additional rules published on the platform.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only you may use your account and you must not share login details. We require truthful information at registration and while your account is active. If we suspect unauthorised access, fraud or breach of these terms we may suspend or close the account and withhold funds pending investigation.

Eligibility requirements

To open an account you must be at least 18 years old and permitted to gamble in the jurisdiction where you are resident. Only one account is allowed per person, household and payment instrument. Players from jurisdictions where we do not accept registrations are not permitted to open accounts. We may carry out identity and age verification checks before accepting deposits or processing withdrawals.

Acceptable platform use

Accounts must be used for lawful, personal gambling only. Prohibited activity includes collusion, bonus abuse, money laundering, chargebacks and using multiple accounts to evade limits. We reserve the right to close or restrict accounts and cancel bets or bonuses where we reasonably suspect misuse.

General bonus and promotion rules

Promotions and welcome offers are optional and governed by separate bonus terms. Bonuses may carry wagering requirements, game restrictions, contribution rates and maximum bet rules. Only one active bonus may apply to an account at a time unless stated otherwise. We may exclude certain payment methods from promotions and we will suspend or reclaim bonus funds if there is evidence of abuse.

Deposits and withdrawals

Deposits must be made using authorised payment methods listed in your account. We may impose minimum and maximum limits and require documents to verify payment method ownership. Withdrawal requests are subject to verification checks and may be delayed until identification, proof of address or source-of-funds documents are provided. We will process withdrawals using the same method where possible and may apply internal limits or staged payouts for large sums.

Dispute resolution

If you have a complaint please contact our support team and we will aim to resolve it promptly. If a dispute remains unresolved you may refer the matter to an independent dispute resolution service where applicable. During any complaint or investigation we may retain funds or suspend account activity until the matter is settled.

Updates to terms and conditions

We may update these terms from time to time to reflect changes in law, our services or security practices. Material changes will be notified on-site or by email. Continued use of the service after notification constitutes acceptance of the updated terms. If you do not agree with a change you should stop using the service and close your account.